ALL DRIPSY CUSTOMERS
Shop confidently with a clear return process.
You may request a change-of-mind return within 14 days after your order is delivered. Faulty, damaged, incorrect or misdescribed items are covered by your rights under applicable consumer law.
Start a return request1. Change-of-mind returns
Contact us within 14 days after delivery. The item must be unworn, unwashed, unused and returned with its original tags in a resalable condition. Please include proof of purchase. Once we approve the request, send the item back within 14 days. This voluntary policy applies to eligible Australian orders.
2. Size exchanges
Size exchanges follow the same eligibility requirements as a change-of-mind return and depend on stock availability. If the requested size is unavailable, you may choose another available item or receive a refund for the returned item.
3. Faulty, damaged or incorrect items
Contact us as soon as reasonably possible with your order number and clear photos of the issue. If the product is faulty, unsafe, misdescribed, does not match the sample or is otherwise covered by a consumer guarantee, we will provide the remedy required by applicable law. Depending on the issue, this may be a repair, replacement or refund. DRIPSY will cover reasonable return costs when the item is confirmed to have a covered problem.
4. Items not eligible for change-of-mind return
A change-of-mind return may be declined when an item:
- has been worn, washed, altered, damaged or marked after delivery;
- is missing its original tags;
- was purchased more than 14 days before the request was made; or
- cannot be matched to valid proof of purchase.
These exclusions do not limit any rights you have for faulty or otherwise non-compliant products.
5. Return delivery costs
Customers are responsible for return delivery costs for change-of-mind returns and size exchanges. We recommend using tracked delivery. DRIPSY is not responsible for a return parcel until it is received. Where a product is confirmed to have a covered fault or we sent the wrong item, DRIPSY will cover reasonable return delivery costs.
6. Refund timing
We normally inspect returned items within 3 business days after receipt. Approved refunds are sent to the original payment method where possible. For cash-on-delivery orders, we will arrange an agreed electronic refund method. Banks and payment providers may take an additional 5–10 business days to display the funds.
7. Pre-orders and cancellations
You may request cancellation of a pre-order before it is dispatched. After dispatch, the standard return rules above apply. If DRIPSY cannot fulfil an order, we will contact you and provide a full refund.
8. How to request a return
Email hello@dripsy.com.au with your name, order number, item, requested outcome and reason for the return. Add photos if the product is faulty, damaged or incorrect. Wait for our return instructions before sending the item.
9. Australian Consumer Law
Nothing in this policy excludes, restricts or modifies rights and remedies that cannot lawfully be excluded. Australian customers are entitled to remedies when products do not meet the consumer guarantees under the Australian Consumer Law.