1. About this policy
This policy explains how DRIPSY (we, us or our) handles personal information when you visit dripsy.com.au, create an account, place a order or contact us. By using our website, you acknowledge the practices described here.
2. Information we collect
Depending on how you use DRIPSY, we may collect:
- account information such as your name, email address, profile image and account identifier when you continue with Google, or the email address you provide for guest checkout;
- order and delivery information such as your selected item, size, quantity, delivery address, phone number and order status;
- payment confirmation and transaction details supplied by Stripe or PayPal. DRIPSY does not receive or store your full card number;
- messages and support information you send to us; and
- basic technical and usage information, including device, browser, security and site-preference information.
3. How we use information
We use personal information to:
- provide customer accounts and automatic welcome pricing;
- process, confirm, deliver and support orders;
- communicate about your order or customer-service request;
- protect customers, prevent fraud and keep our services secure;
- improve the website and customer experience; and
- meet accounting, tax and other legal obligations.
4. Service providers and disclosure
We share information only where reasonably needed to run DRIPSY. Our providers may include Firebase and Google for optional account authentication, Stripe or PayPal for payments, delivery partners for fulfilment, and website infrastructure providers. These providers handle information under their own terms and privacy policies. We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.
5. Storage, security and overseas processing
We use reasonable technical and organisational safeguards designed to protect personal information. No online service is completely secure. Some providers may process information outside Australia or Nepal, including in locations where they operate data centres.
6. Retention
We keep information only for as long as it is reasonably required for the purposes above. Order and transaction records may be retained to meet legal, accounting, dispute-resolution and fraud-prevention obligations. Other account data is deleted or de-identified when it is no longer needed.
7. Your choices and requests
You may ask to access, correct or delete personal information we hold about you. You can also disconnect DRIPSY from Google in your provider settings. If you previously connected Facebook, follow our data deletion instructions.
8. Contact us
For a privacy question or request, email hello@dripsy.com.au. We may need to verify your identity before completing a request.
9. Changes to this policy
We may update this policy as DRIPSY develops. The latest version will always be posted on this page with its updated date.